In a bold move toward digital transformation, the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has launched its new artificial intelligence (AI) platform, “Salama.” Designed to streamline and enhance government services, the platform offers a smoother, faster, and more secure experience for users, particularly for families of non-citizen sponsored individuals.
The innovative Salama platform aims to simplify several critical processes, including the ability to renew or cancel residency permits for sponsored individuals. Users can also easily check the status of their requests, access a variety of services, and enjoy the convenience of managing their visa-related tasks from the comfort of their homes.
Why Salama Matters for Dubai Residents
This digital transformation represents a significant leap in Dubai’s vision to create a more connected, efficient, and user-friendly government experience. By leveraging cutting-edge AI technology, the Salama platform not only provides a seamless experience but also ensures the safety and security of all transactions and personal data. It particularly benefits families of non-citizen sponsored individuals, offering them easy access to visa and residency services without the hassle of physical visits to government offices.
For users, the platform’s intuitive interface makes navigating these complex processes a breeze. Whether you’re a resident looking to renew your visa, a family member managing a sponsored individual’s status, or a business owner overseeing employee permits, Salama offers solutions designed to meet your needs.
What Can You Do with Salama?
The Salama platform enables users to access a range of valuable services:
- Residency Renewal and Cancellation: Effortlessly renew or cancel residency for sponsored individuals in Dubai.
- Visa Request Status Tracking: Track the status of any visa request in real-time.
- Access to a Range of Services: From sponsorship transfers to visa changes, users can complete a variety of tasks online, saving time and effort.
How to Get Started with Salama
To begin using the Salama platform, users can log in through their digital ID via the following links:
Once logged in, users will be greeted with a friendly AI assistant message: “I’m GDRFA AI Platform, your helpful customer support assistant for Visa services. How can I assist you today?” The AI-powered assistant is designed to guide users through the available services and answer any questions they might have, making the process as efficient as possible.
Benefits of AI Integration in Government Services
Salama is part of Dubai’s ongoing efforts to integrate AI into government processes to enhance public services. By replacing traditional manual systems with AI-driven solutions, the GDRFA is improving both accessibility and speed. This initiative also contributes to the UAE’s broader ambitions of becoming a global leader in digital governance and innovation.
The Future of Smart Government Services
The launch of Salama is only the beginning. As Dubai continues to develop its digital infrastructure, more government services are expected to be automated and streamlined through AI and other advanced technologies. The Salama platform is a critical step in this direction, ensuring that residents, businesses, and families have a more convenient, reliable, and secure way to manage their visa and residency needs.
Conclusion: Embracing the Future of Digital Governance
With the introduction of the Salama AI platform, GDRFA Dubai is setting a new standard for digital government services. By prioritizing user experience and security, the platform exemplifies Dubai’s commitment to transforming how residents and businesses interact with government services. As AI continues to shape the future, platforms like Salama will pave the way for even more innovative and efficient solutions.
